Why your feedback matters

We welcome any and all feedback about your experience with the StandBy program. When we receive feedback – complaints, compliments or suggestions for improvement – we take it seriously, because we see your feedback as the most important source of information that we can use to help us make decisions about the program according to what matters most to members of the community.

How you can provide feedback and our commitment to you:
To provide feedback you can talk directly with a worker in the StandBy program, through calling StandBy on 1300 727 247, by sending an email to national@standbysupport.com.au or directly via the form below.

We want to reassure you that providing us with feedback will not have any adverse impact on your ability to participate in support through StandBy now, or into the future.

The types of feedback:

Feedback is usually one of four types:

  1. A suggestion for how we can improve what we offer and how we offer it
  2. A concern about something that is worrying you or causing you some doubt
  3. A compliment for when you want to let us know that the support we’ve offered has been helpful for you
  4. A complaint for when the support we’ve offered has not been helpful or has not been what you expected

Giving your name or contact details is optional. Where feedback is provided anonymously, we are limited in our ability to respond to you. Whether offered anonymously or not, please provide as much information as you can. To connect with your local StandBy team please call 1300 727 247 from anywhere in Australia and it will connect you to your closest StandBy site.

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Complete the form:

Privacy notice

The information provided on this form will be used to follow up your Complaint, Compliment, Suggestion, or Concern and may be provided to staff or external bodies who are able to respond to your feedback.

If provided, your personal information will be used for the purposes of processing your enquiry and will be protected under the provisions of the Privacy Act 1988 and in accordance with the Australian Privacy Principles. You may access or correct any personal information provided at any time by contacting StandBy National Office on 1300 727 247 where you will be directed to the person(s) investigating your feedback.

Your name and contact details

You do not have to provide your name and/or contact details. However, if you would like the StandBy National Office to contact you about the outcome(s) of your feedback you will need to provide a way we can contact you.

QIP Accredited Logo

StandBy is QIP Accredited as an organisation. Implemented by Suicide Prevention Australia and assessed by independent, not-for-profit accreditation provider, Quality Innovation Performance Limited (QIP), the Suicide Prevention Accreditation Program supports organisations to deliver safe, high-quality and effective suicide prevention and postvention programs.

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StandBy acknowledges the Traditional Custodians of the land on which we work and live. Our staff recognise the Aboriginal and Torres Strait Islander Community and their continuing connection to land and water, and pay respect to their elders past, present and emerging.

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Our organisation is a place where human rights are respected and people of diverse genders and sexual orientation are welcomed and supported.

StandBy – An initiative jointly funded by the Australian Commonwealth, New South Wales, Northern Territory, Queensland and Victorian Governments.

For immediate crisis support call Lifeline on 13 11 14 Beyond Blue on 1300 22 4636 or QLife on 1800 184 527 or 13yarn.org.au on 13 92 76. In case of an emergency, call 000.

StandBy Head Office
Level 2/17 Southern Drive
Maroochydore
QLD 4558

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